FAQ

FAQ

Frequently Asked Questions

Have questions? We've got answers. Find the information you need about our platform, security, and how to get started.

Raf cooperative is a financial technology (fintech) platform designed specifically for businesses and cooperative organizations. We are not a bank, but rather a technology partner that provides you with a comprehensive set of digital tools to manage your finances efficiently. We bridge the gap between your organization and the broader digital financial world by providing software for loan and account management, combined with seamless payment integrations.

No, Raf cooperative is not a bank. We are a technology solutions provider. The security of your funds is our top priority, which is why we partner with NDIC-insured and CBN-licensed banks and trusted mobile money operators. All funds deposited through our platform are held securely with our established financial partners, ensuring your money is protected by the same safeguards as a traditional bank.

Our platform is built to be flexible and serves a wide range of organizations, including: Cooperative Societies: Thrift and credit, multipurpose, agricultural, and housing cooperatives. Small and Medium-sized Enterprises (SMEs): Businesses looking to streamline financial operations, especially those with multiple branches or a large customer base. Credit Unions & Microfinance Institutions: Organizations that need robust loan and member account management tools.

Our Loan Management feature automates the entire lending lifecycle. You can easily: Set up different loan products with unique interest rates and repayment schedules. Process loan applications digitally through the platform. Track loan disbursements and monitor repayment status in real-time. Automate the collection of repayments through integrated payment gateways, reducing manual follow-up and errors.

Yes. Our Multi-Branch Management feature is a key part of our platform. It allows you to oversee all your branches from a single, centralized dashboard. You can manage financial records, generate reports, and monitor the performance of each branch separately, while also getting a consolidated view of your entire organization's financial health.

The Member Self-Service Portal is a secure online space for your members or customers. It empowers them to: View their account balances and transaction history 24/7. Apply for loans directly through the portal. Make deposits and loan repayments digitally. This feature significantly reduces the administrative workload on your staff and provides a modern, convenient experience for your members.

We integrate with a variety of both local and international payment gateways and mobile money operators. This allows your members to make instant and automated deposits and withdrawals using methods they are already familiar with, such as bank transfers, USSD, and debit cards.

Raf cooperative provides automated, real-time financial reporting. You can generate a variety of reports at any time, including: Transaction reports (deposits, withdrawals, etc.). Detailed member account statements. Loan portfolio summaries and performance reports. Expense and fund management reports. These reports are crucial for making informed, data-driven decisions for your organization.

Data security is fundamental to our service. We employ a multi-layered security strategy to protect your information, which includes: Data Encryption: All sensitive data is encrypted both in transit and at rest. User Access Controls: You can define roles and permissions to ensure that users only have access to the information relevant to their duties. Regular Backups: We perform regular backups of your data to prevent loss. Secure Infrastructure: Our platform is built on a secure and robust technology stack to guard against unauthorized access.

Getting started is simple. You can visit our website and click on the "Get Started Today" or "Contact Us" button. A member of our team will then get in touch with you to understand your specific needs, provide a demo of the platform, and guide you through the straightforward onboarding process.